eluxury offers a limited warranty for the 10" Hybrid Foam Mattress for 5 years from the date of purchase (see exclusions below).
In order to benefit from the full warranty coverage, the mattress must be supported by an adequate structure for optimal performance.
The following are excluded from the eluxury limited warranty:
- Any mattress that has been damaged as a result of improper use, product negligence, or improper storage.
- The normal increase of mattress flexibility or a slower response in material "bounce back" which are aspects that don't affect the quality of the pressure relief materials.
- Deterioration that causes the mattress to have a visible indentation greater than one (1) inch that is associated with indentation or sag that results from use of an improper or unsupportive foundation or adjustable bed base.
- Mattress stitches/ seams are not considered a deterioration of the gel memory foam mattress; rather, a technology developed to provide you with maximum comfort.
- Any mattress kept in an unsuitable area: too hot (104 degrees Fahrenheit), too humid too cold ( 45 degrees Fahrenheit).
- The use of any cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations may result in damage that will void your warranty.
- Any damage to the mattress resulting from inadequate bed support or a foundation that is too soft or not a solid fiat surface. Normal wear requires that a purchaser's mattress be continuously supported by a matching foundation or adjustable base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
- The level of comfort preference.
- Temporary new mattress odor.
- The increase in mattress softness.
- Mold, dirt, stains, burns, and tears.
For Questions, Concerns, or to submit a Warranty Claim, please Contact Us Here